Beyond the Basics PDF By:Donna L. Hoffman Published on 2005-01-01 by Sloan Center for Internet Retailing |This book is a rich source of ideas for more effective Internet marketing. The frameworks and rules will help the marketing professional because they are grounded in solid research. The book is also a great place for academics and research-oriented students to find ideas worthy of deeper and more extensive research.| -John A. Deighton, Harold M. Brierley Professor of Business Administration, Harvard Business School |Here's a novel idea! Insights and recommendations for Internet retailers that are based on actual research and scientific rigor. The authors, applying the tools of qualitative and quantitative research, expose much of the |conventional wisdom| of Internet retailing as myth, and lay the groundwork for serious, reasoned study of the behavior of customers in this exciting new channel.| -Larry Downes, co-author, Unleashing the Killer App: Digital Strategies for Market D...